[Notebook] Troubleshooting - Touchpad abnormal problems | Official Support | ASUS Global (2024)

Please try to use the function key (hotkey) to enable/disable the Touchpad function to ensure there is no response on Touchpad due to it is disabled.

1. Check the hotkeys location whether there is [Touchpad hotkey, ] on your keyboard①, it located on F6 or F9 key usually.
   Note: The hotkeys function may be various based on different models, please refer to the User Manuals.
   
2. Press or press the function key + (It depends on what your hotkey option selected is.) on the keyboard, and then check whether there is a notification of [Touchpad is enabled]② on your screen.
   Note: If the function key is not working, please try reinstalling the ASUS System Control Interface driver. Here you can learn more about How to download and install the ASUS System Control Interface driver.
   
   If the problem persists after the Touchpad hotkey is enabled, please continue to the next chapter for troubleshooting.

1. Type and search [Touchpad settings] in the Windows search bar①, then select [Open]②.
   
2. Make sure the Touchpad function is [On]③.
   Note: If your mouse is connected, please ensure the option of [Leave touchpad on when a mouse is connected] is selected④.
   
3. On the Gestures & interaction filed, check the following Touchpad settings meets your expected behaviors⑤.
   
   If the problem persists after the Touchpad is enabled in Windows settings, please continue to the next chapter for troubleshooting.

1. Type and search [MyASUS]① in the Windows search bar, and then click [Open]②.
   Note: If you cannot find MyASUS, it may not be installed on your device. Refer to How to install MyASUS.
   
2. In the MyASUS app, click [Device Settings]③.
   Note: If your device does not display the device settings page in MyASUS software, it means your device does not support this feature. Continue to the next section for further troubleshooting. Here you can learn more about Why can I only see the partial features in the MyASUS app.
   
3. Under Input Device Settings, locate the [Touchpad] option and set it to 「Unlock」④.
   Note: When the touchpad is locked, you won't be able to use it. Ensure it's unlocked to restore normal operation. For more information on MyASUS customization, please refer to this article: MyASUS - Device Settings.
   
4. If your ASUS laptop is equipped with a touchpad that supports a numeric keypad, there will be a [NumberPad Lock] setting in MyASUS. If you can't use the numeric keypad on the touchpad, set it to 「Unlock」.
   Note: This feature only locks the NumberPad function on the touchpad and does not affect the numeric keypad on the keyboard.
   Note: NumberPad Lock is not supported on gaming laptops.
   

Loading default settings in BIOS can help when the system is unable to function properly due to changed or corrupted settings. When you load default settings, BIOS will be restored to the original settings that were set when the motherboard was manufactured.

1. Access the BIOS setup screen on the device.
   When the device is not powered on, press and hold the [F2] key on the keyboard, then press the power button to turn on the device. Keep holding the [F2] key until the BIOS setup screen appears, then release the [F2] key. Learn more about How to enter the BIOS setup screen.
2. Once in the BIOS setup screen, please refer to this article: How to restore BIOS settings.

EC is a chip on the motherboard that controls various hardware components and power management functions of the system, and EC reset can restore hardware to default settings.

You can refer to this article: How to Reset the Embedded Controller (EC), Real-Time Clock (RTC), and Perform a Hard Reset.

If after BIOS restoration and EC reset, the touchpad is functional in the BIOS/UEFI screen but becomes inoperative upon entering the Windows system, please proceed to the next section to update the BIOS and drivers.

Note: If the touchpad still cannot operate in the BIOS/UEFI screen, it might be a hardware issue with the touchpad. We recommend visiting an authorized ASUS service center for further diagnosis.

• Remove the external devices, such as external hard drives, printers, memory cards, CD/DVDs, dongles, etc.
• Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:
  How to update the BIOS version in Windows system
  How to use EZ Flash to update the BIOS version
  Learn more about updating Windows and drivers:
  How to execute Windows Update
  How to update drivers via System Update in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Please go to theASUS support site to download and install the following drivers. Here you can learn more about How to search and download drivers. (The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.)

1. Download and install [Intel I2C] driver on the Chipset category.
   Note: if the Intel I2C driver is not available on the ASUS support site, it means that your product have been built-in Serial IO controller driver in Windows, so you don’t need to install it manually.
   Note: The products with AMD CPU platform don’t have Intel I2C driver, please continue to the next step.
   
2. Download and install [ASUS Precision Touchpad] driver on the Pointing Device category.
   
   After installing these drivers, please restart your PC then check the Touchpad function is working or not. If the problem persists, please continue to the next chapter for troubleshooting.

If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about How to reset the system.

Please try to use the function key (hotkey) toenable/disable the Touchpad functionto ensure there is no response on Touchpad due to it is disabled.

1. Check the hotkeys location whether there is[Touchpad hotkey, ]on your keyboard①, it located onF6orF9 keyusually.
   Note: The hotkeys function may be various based on different models, please refer to theUser Manuals.
   
2. Press or press the function key + (It depends on what your hotkey option selected is.) on the keyboard, and then check whether there is a notification of[Touchpad is enabled]②on your screen.
   Note: If the function key is not working, please try reinstalling the ASUS System Control Interface driver. Here you can learn more about How to download and install the ASUS System Control Interface driver.
   
   If the problem persists after the Touchpad hotkey is enabled, please continue to the next chapter for troubleshooting.

1. Type and search[Touchpad settings]in the Windows search bar①, then select[Open]②.
   
2. Make sure the Touchpad function is[On]③.
   Note: If your mouse is connected, please ensure the option of[Leave touchpad on when a mouse is connected]is selected④.
   
3. Scroll down this page, and check the following Touchpad settings meets your expected behaviors⑤.
   
   If the problem persists after the Touchpad is enabled in Windows settings, please continue to the next chapter for troubleshooting.

1. Type and search [MyASUS]① in the Windows search bar, and then click [Open]②.
   Note: If you cannot find MyASUS, it may not be installed on your device. Refer to How to install MyASUS.
   
2. In the MyASUS app, click [Device Settings]③.
   Note: If your device does not display the device settings page in MyASUS software, it means your device does not support this feature. Continue to the next section for further troubleshooting. Here you can learn more about Why can I only see the partial features in the MyASUS app.
   
3. Under Input Device Settings, locate the [Touchpad] option and set it to 「Unlock」④.
   Note: When the touchpad is locked, you won't be able to use it. Ensure it's unlocked to restore normal operation. For more information on MyASUS customization, please refer to this article: MyASUS - Device Settings.
   
4. If your ASUS laptop is equipped with a touchpad that supports a numeric keypad, there will be a [NumberPad Lock] setting in MyASUS. If you can't use the numeric keypad on the touchpad, set it to 「Unlock」.
   Note: This feature only locks the NumberPad function on the touchpad and does not affect the numeric keypad on the keyboard.
   Note: NumberPad Lock is not supported on gaming laptops.
   

Loading default settings in BIOS can help when the system is unable to function properly due to changed or corrupted settings. When you load default settings, BIOS will be restored to the original settings that were set when the motherboard was manufactured.

1. Access the BIOS setup screen on the device.
   When the device is not powered on, press and hold the [F2] key on the keyboard, then press the power button to turn on the device. Keep holding the [F2] key until the BIOS setup screen appears, then release the [F2] key. Learn more about How to enter the BIOS setup screen.
2. Once in the BIOS setup screen, please refer to this article: How to restore BIOS settings.

EC is a chip on the motherboard that controls various hardware components and power management functions of the system, and EC reset can restore hardware to default settings.

You can refer to this article: How to Reset the Embedded Controller (EC), Real-Time Clock (RTC), and Perform a Hard Reset.

If after BIOS restoration and EC reset, the touchpad is functional in the BIOS/UEFI screen but becomes inoperative upon entering the Windows system, please proceed to the next section to update the BIOS and drivers.

Note: If the touchpad still cannot operate in the BIOS/UEFI screen, it might be a hardware issue with the touchpad. We recommend visiting an authorized ASUS service center for further diagnosis.

• Remove the external devices, such as external hard drives, printers, memory cards, CD/DVDs, dongles, etc.
• Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:
  How to update the BIOS version in Windows system
  How to use EZ Flash to update the BIOS version
  Learn more about updating Windows and drivers:
  How to execute Windows Update
  How to update drivers via System Update in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Please go to theASUS support siteto download and install the following drivers. Here you can learn more aboutHow to search and download drivers. (The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.)

1. Download and install[Intel I2C]driver on theChipsetcategory.
   Note: if theIntel I2Cdriver is not available on the ASUS support site, it means that your product have been built-in Serial IO controller driver in Windows, so you don’t need to install it manually.
   Note:The products with AMD CPU platform don’t have Intel I2C driver, please continue to the next step.
   
2. Download and install[ASUS Precision Touchpad]driver on thePointing Devicecategory.
   
   After installing these drivers, please restart your PC then check the Touchpad function is working or not. If the problem persists, please continue to the next chapter for troubleshooting.

If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about How to reset the system.